How to diagnose user experience issues on “Thin Clients”
Unlike desktops running Citrix clients, thin clients can present a challenge to administrators
trying to diagnose user experience issues. However, thin clients can
experience the same problems that befall desktops; network latency and CPU or
memory bottlenecks. Thin clients also pose an additional challenge when deploying
So, if you have thin clients in your enterprise, how do you ensure that your user’s
experience is as good as a desktop client?
The Solution: RTO PinPoint®.
RTO PinPoint® has been designed, from its inception, to support “Thin Client” devices.
In most cases, the RTO PinPoint agent can automatically deploy to the thin
client eliminating the need for additional costly, time consuming deployment techniques.
Once deployed, RTO PinPoint has unique metrics that document each step
of the logon process and measure CPU and memory on the thin client device. And
in the case of poor performance, RTO PinPoint can report the time of each segment
in the ICA roundtrip time.
See how it works....
- Click to view a RTO PinPoint Metrics Screenshot
- Click to view a sample Citrix Client Report