Discovery, Monitoring, and Acceleration Software for Business-Critical Applications

Business Challenges

A daunting challenge for Retail & E-commerce markets is to get a reliable, accurate, and real-time view of transactions and IT operations across multiple Point of Sale (POS) touch points - be they Kiosks, Internet or Stores.  Monitoring applications that are in path of a transaction initiated from any of these touch points becomes extremely critical since the applications may be distributed across store and back-office operations and in the case of e-commerce across multiple data centers.  

In a hotly contested competitive retail & e-Commerce environment where margins are thin, managing business-critical applications and ensuring alignment of business success metrics with application performance metrics can make a big difference in profitability and loss in revenue.

In particular, the top 5 business challenges faced by the Retail & E-Commerce sector are:

1. Reducing costs of retail & e-commerce IT operations across multiple touch points
2. Managing a complex network of devices, applications and systems
3. Tracking demand and supply chain operations for Just-In-Time ordering
4. Proactive monitoring to prevent poor application response times that may result in shopping cart abandonment and lost revenue
5. Pre-empting potential glitches in order processing due to complex transaction execution

Business Value

RTO solutions deliver significant benefits for Retail & E-Commerce markets. Our solution not only provides an integrated end-to-end view of your IT operations but also enables your IT staff to manage business-critical applications efficiently and effectively. The information available will enable IT staff to ensure maximum application availability and management to meet Service Level expectations and track to business scorecard metrics.

Specifically, RTO Solutions deliver the following business benefits:

	Know what you have in your infrastructure With RTO Discover, your business and IT staff can obtain an accurate inventory of assets, track application dependencies, keep up-to-date information on software licenses and identify configuration discrepancies that may impact application performance.
	Measure the performance of your key applications With RTO PinPoint, your business and IT managers can get to specific application performance issues before they degrade the user experience or business operations by monitoring and measuring your business-critical applications in real-time. Further, a unique mapping feature allows application or service metrics to be aligned with business metrics.
	Optimize your terminal server applications With RTO TScale, you can lower total cost of ownership (TCO) of thin-client and server-based computing applications by increasing their performance, reliability and scalability.

Current Customers 

Below is a partial list of current highly satisfied RTO customers in the Education market.

If you would like to talk to any of these customers about how our solutions are creating value for them please request more information from a RTO Sales Executive.

	Kroger
	PayPal
	Home Depot
	Equity Office Properties
	Home Lumber Company

And more… 

Success Stories 

Coming Soon! 

Whitepapers 

Delivering Consistently Superior User Experiences 

The lack of application-centric metrics and analysis tools makes it difficult, if not impossible, for IT managers to optimize application performance. That is the premise of this white paper, which highlights the key challenges associated with measuring application performance in today's heterogeneous IT environments.

Download this white paper for FREE after filling out  a brief registration form and  learn more about the importance of application-level performance measurement and to discover why derivative metrics—those that measure server or network performance—are of little to no value when it comes to delivering superior end user experiences.

Download Now

Take Action 

Explore the links in the “Products” and “Solutions” section and get more details on the capabilities and benefits of using RTO products for your needs. 

Related Terms 

Listed below is a set of key terms that are related to RTO product capabilities and solutions. 

Business Metrics, Application Metrics, Service Metrics, Business Scorecard, Business Performance, Service Level Agreement, IT Service Management, Service Oriented Architecture (SOA), Return on Investment (ROI), Point of Sale (POS).